Communications Co-ordinator:
The Communications Co-ordinator manages the marketing and public relations activities of the Association and oversees the implementation of our communications policy. They will prepare and edit publicity material, such as annual reports and client newsletters, including commissioning design, photography and printing. They will promote knowledge of the work of the Association through a range of media, including news releases, feature articles, advertisements and by attendance at exhibitions and conferences. They will also co-ordinate specific projects and new initiatives which have a communications input, e.g. the Association’s Customer Participation Strategy.

Customer Services Officer:
As a member of the Customer Response Unit, the Customer Services Officer provides a high quality service to the Association’s customers in the areas of: answering incoming calls to the Association and dealing with them if possible; front-line advice on a range of different issues; housing allocations; the management of arrears; the processing of void properties; receiving and processing of repairs and maintenance calls; assisting with shared ownership transactions; accepting and recording rent and other payments from our clients. By adhering to the Association’s Customer Care Plan, the Customer Services Officer will aim for the highest standards in customer care.